You’ve heard all about how Crew Connection is the best of the best, providing top-notch crews around the globe and unmatched customer service. But are you getting the most out of your experience?
If You’re Looking For a Video Crew…
How to Find the Best Video Crew For You
At Crew Connection we pride ourselves on our white glove service and being there for our clients around the clock. That doesn’t just mean being available by phone or email. We created CrewCloud, our online platform, with your busy schedule in mind. Now, when you’re on the go, you can take advantage of several DIY features for a fast and easy booking experience. Easy to use tools include browsing crew profiles, directly messaging crews, accepting estimates and paying your bill online anytime, anywhere.
Landline and Fax Machine Not Required
We try to do as much work as possible through email so we can have a paper trail for everything. Believe me, it limits mistakes and ultimately makes your life so much easier. We know you have a busy schedule too, so if you can send us updates through email it really helps to keep the booking process moving forward effortlessly. We’re always happy to jump on a call, but often dropping a quick note does the trick!
Make Your Next Shoot Even Better Than the Last
Crew Connection is here for you! Your feedback lets us know how we’re doing and how our crews are doing. If something feels off to you about a video crew you’ve just booked, someone was rude on location or you chatted with a DP who doesn’t seem knowledgeable – just drop us a line and let us know. We are more than happy to make new arrangements and apply your feedback moving forward. And, while we definitely live in a world where praise is sparse and no news is usually good news, positive comments actually do go a long way in our business too! We really do appreciate your feedback.
If You Are a Crew…
Snaz Up your Profile
Think of your CrewCloud profile a little like an online dating profile. Say a client comes to us because they need a great crew in Los Angeles. A search for crews in L.A. is going to populate quite a few results. How are you going to stand out from the crowd? Vivid BTS photos, badass demo reels and extensive equipment lists are easy ways to grab attention. Do you have awards? Are you Union? Add it to your profile! A meaty profile reads as experienced and professional. The more information you share, the more likely you are to be contacted for a job.
Insurance May be Boring, But It’s Important
This is a key tip you may not know about Crew Connection: If you don’t have your updated COI attached to your profile, clients can’t even see your profile. You don’t want to miss an opportunity or be invisible to clients just because of one little (but very important) document.
Make Yourself More Hireable by Communicating Better
Whether it’s responding to a direct message to a client through our online portal or replying to emails from your Coordinator, a prompt response can make all the difference in landing the job. Sometimes an email that just reads “I’m available and will send a quote when I’m done with my shoot” can keep a client from looking to another crew to meet their needs. Acknowledging receipt of the request lets the client know you’re on it and you care about their project… and their time.